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Privacy Policy

Last Updated:  August 14, 2025
Carmen Elena (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase services or products, or otherwise interact with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information You Provide

    • Name

    • Email address

    • Phone number

    • Billing address

    • Payment details (processed through secure third-party providers)

    • Any information you choose to share when booking or contacting us

  • Automatically Collected Information

    • IP address

    • Browser type and version

    • Device type

    • Pages visited and time spent on the site

    • Cookies and similar tracking technologies (see “Cookies” below)

2. How We Use Your Information

We use your information to:

  • Provide, schedule, and deliver services or products you request.

  • Process payments securely.

  • Respond to your questions and customer service requests.

  • Send appointment confirmations, reminders, and follow-up messages.

  • Improve our website and services.

  • Comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data only with:

  • Service Providers: Payment processors, email marketing platforms, and booking systems that assist in delivering our services.

  • Legal Requirements: If required by law, court order, or government regulation.

4. Data Storage & Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. While no system is completely secure, we use industry-standard safeguards to protect your data.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your information (unless we are legally required to retain it).

  • Opt-out of marketing emails at any time by clicking “unsubscribe” in the email footer.
     

To exercise these rights, contact us at: soulgoddesshealing@gmail.com
 

6. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

If you are located in the European Union or a jurisdiction with similar requirements, you will have the option to accept or reject non-essential cookies.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date. Continued use of our site after changes means you accept the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Email: soulgoddesshealing@gmail.com

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